Frequently asked questions
Everything you need to know about using HaninGosu.
General
Who is HaninGosu for?
A platform that connects Korean Americans in the US with Korean-speaking professionals. Find experts in tax, immigration, real estate, and more in one place.
Is it free to use?
Yes, free for customers. Only experts pay a monthly subscription.
Is it available in both Korean and English?
Yes, both Korean and English are supported. Use the language toggle in the header to switch.
Can I use it without signing up?
You can search experts without an account. To message an expert through our messenger, sign-up is required.
Search & matching
How are search results ranked?
Premium subscribers may appear at the top of search results labeled "Sponsored". All other results are ranked by objective criteria (distance, rating, etc.) and cannot be reordered by ad spend.
Can I use experts from other cities?
Yes. If you do not apply a location filter, experts from anywhere in the US are shown, including those available remotely.
How do I find experts available remotely?
Open the location modal and turn on the "Include remote" option to include remote-friendly experts in the results.
Expert info & licenses
What does the License badge mean?
It indicates the expert has submitted license info. HaninGosu links to the issuing authority and recommends customers verify the license themselves.
Does HaninGosu verify experts directly?
HaninGosu is an advertising platform; expert credentials are self-reported. For regulated fields like medicine and law, please verify directly with the licensing board.
Contact & use
How do I contact an expert?
From an expert profile, click [Send Message] or [Contact] to use 1:1 messaging. Available after sign-up.
What if an expert doesn't reply?
Messages outside business hours typically receive an auto-reply. If there is no response within 24 hours, try another expert or let us know through [Contact].
What if I have a problem with an expert?
HaninGosu is an advertising platform and is not responsible for service quality. Let us know through [Contact] and we will review the expert's visibility.
How do I get push notifications on my phone?
On the Messages page, tap "Enable notifications" — on Android and desktop, notifications turn on as soon as you allow permission. On iOS, open the Safari Share menu, choose "Add to Home Screen", then open HaninGosu from the new home screen icon and enable notifications there. Push notifications and email notifications work independently. If Android occasionally misses notifications, set Chrome as a battery-optimization exception.